Shipping policy
Shipping Policy
UK delivery pricing
Shipping is calculated at checkout. As a guide:
| Order value | Delivery charge |
|---|---|
| £450.00 – £599.99 | £52.00 |
| £600.00 – £799.99 | £47.00 |
| £800.00 – £1,199.99 | £42.00 |
| £1,200.00 and over | Free |
Prices apply to UK mainland only and exclude the Scottish Highlands and Northern Ireland. For delivery to these areas, please call us on 0151 545 1425 for a quote.
Order cut-off and delivery times
- Orders placed before 12:00 are dispatched on the same day.
- Delivery times are based on working days (Monday to Friday) and are counted from when your order is picked and dispatched.
- Deliveries take place between 07:00 and 19:00. We can't guarantee a specific time slot. If you need an ETA on your delivery day, call us on 0151 545 1425 and we'll try to get one from your local depot.
- Saturday delivery is available. Please call the office for a quote.
How your order is delivered
Orders are delivered on pallets through a pallet network, using an 18-tonne lorry or an articulated lorry. This is a kerbside delivery service only.
Access and special requirements
If your premises has restricted access or needs a smaller vehicle, you must tell us before dispatch. Email cleaning@lalucca.co.uk and add a note to your order. If a lorry arrives and cannot unload because of access restrictions we weren't told about, you will be charged the pallet network's redelivery fee.
Receiving your delivery
You, or a member of your staff, must be available to meet the driver and check the goods on arrival.
- If you're not on site, the driver or La Lucca will call you at least once. We'll also email you at the same time to let you know the driver is waiting.
- You have 20 minutes from the driver's arrival to meet them and take delivery. After that, the driver will leave and a redelivery charge will apply.
Checking your delivery and reporting damage or missing items
Please check your pallet(s) on arrival to make sure your order is complete and nothing is damaged or missing.
If anything is damaged or missing, you must report it within 24 hours of delivery by emailing cleaning@lalucca.co.uk with:
- clear photos of the damaged goods and the pallet, and
- a photo of the front page of the paperwork delivered with your order, showing the names, dates, times and the name of the picker.
We need this information to investigate with our warehouse and the pallet network. Claims reported after 24 hours, or without photos and paperwork, may not be accepted.
If you can't accept delivery
If you won't be available to receive your order for any reason, such as holidays, appointments or meetings, you must let us know in writing at cleaning@lalucca.co.uk. We'll do our best to rearrange the delivery date or time with the pallet network.
